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Sapna2554794080l3
Participant
August 6, 2022
Answered

Subscription issue

  • August 6, 2022
  • 1 reply
  • 410 views

Hi,

I have cancelled the subscription but still amt has been deducted from my account.. request you to kindly refund money

 

This topic has been closed for replies.
Correct answer jane-e

 

@Sapna2554794080l3 wrote:

I have cancelled the subscription but still amt has been deducted from my account.. request you to kindly refund money

 

 

You posted to Acrobat Reader for Mobile, which is free. If you purchased Premium through the App Store (iOS) or Google Play (Android), then you did not purchase from Adobe. You need to contact Apple or Android directly.

 

iOS

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

 

Android OS

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html

 

 

Jane

 

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
August 6, 2022

 

@Sapna2554794080l3 wrote:

I have cancelled the subscription but still amt has been deducted from my account.. request you to kindly refund money

 

 

You posted to Acrobat Reader for Mobile, which is free. If you purchased Premium through the App Store (iOS) or Google Play (Android), then you did not purchase from Adobe. You need to contact Apple or Android directly.

 

iOS

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

 

Android OS

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html

 

 

Jane

 

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