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Punjab31168404cgow
Participant
July 19, 2023
Question

Subscription issue

  • July 19, 2023
  • 1 reply
  • 277 views

I subscribed for Adobe Acrobat Premium and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get:

 

Already purchased.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 29, 2023

    Hi @Punjab31168404cgow,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

     

    Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help

     

    Let me know if this help.

     

    Thanks,

    Souvik.

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