Subscription issue

Question

I subscribed for two accounts with two different mails through two different appled id accounts, one is working properly but the other is showing that it is a free iser and can't retrieve my subscription

Souvik Sadhu · Accepted Answer

Hi @Ahablass,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this helps.

Thanks,

Souvik.

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