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M
mr_6147
Participant
May 15, 2025
Question

Subscription issue

  • May 15, 2025
  • 1 reply
  • 121 views

I paid for one month but I still don't get my subscription please help me out with this ?

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
May 15, 2025

Hello!

 

I hope you are doing well. Thanks for reaching out.

 

Could you please share more details about the type of subscription you paid for? We verified your Adobe ID (email), which you used to log in to the community, and found that the subscription to Acrobat Premium Mobile is cancelled and inactive. 

Did you purchase another subscription with a different email ID? If yes, please use the Adobe ID to log in to the Adobe apps on mobile and activate the subscription. See this article to learn more about managing the subscriptions: https://adobe.ly/3ZkOjs5

 

We're here to help, just need more info.

Thanks,

Anand Sri.

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