I ended Adobe in task manager and essentially re-logged in and it appears to have resolved the issue even though its querying whether my location is Australa . Please provide one month credit...I wasted 2 hours on this. No access to a call centre is disgraceful.

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Tariq Ahmad Dar

Community Manager

Glad to hear it is working for you now.
Sadly, we wont be able to provide any credti here. Please contact support helpx.adobe.com/contact.html

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Bloody+Hell

Participant

fucking hell this is a joke, there is no phone number to call or ways to get help…..where is access to an adobe employee….i am trying to pdf and it says my subscription has expired or wrong location….i am very busy and don’t have time to deal with this shit….if in the next ten minutes and adobe employee does not respond to me, im cancelling my subscription and will find an alternative. disgusting...take the money but dont provide the service or customer support,,, bloody hell!!! no shame

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Tariq Ahmad Dar

Community Manager

Hello,

I understand that this situation is extremely frustrating, especially when you have an active subscription and need to get work done quickly.

From your description, it sounds like Acrobat is reporting that the subscription has expired or is not available in your current location, which may indicate an account, licensing, or activation issue rather than a problem with the PDF itself.

While this is a community forum and responses are not guaranteed within a specific timeframe, Adobe Support can directly review subscription and account-related issues. To help get this resolved as quickly as possible, please contact Adobe Support through:

https://helpx.adobe.com/contact.html

If you're able to provide a screenshot of the exact message you're receiving, along with:

Your Acrobat version
Your operating system
Whether you're signed in with the Adobe ID that owns the subscription

the community may also be able to help identify the cause.

We understand the urgency, especially if this is preventing you from using features included with your subscription. At this stage an account or licensing issue will likely require direct review by Adobe Support.

~Tariq

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Amal.

Legend

Hi there,

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble.

I checked your Adobe account and can see that you have a subscription for the AI Assistant.

You can use the free Acrobat Reader mobile app to view, read, highlight, and print PDF files.

Since you're seeing a message asking you to subscribe, could you let us know the exact steps you're following to print the file? The popup usually appears when someone tries to use a paid feature by mistake.

Also, please make sure you're using the latest version of the app. Try updating it from the App Store or Play Store and restart your device to see if that helps.

You can also check this help page for more info:https://adobe.ly/4kFsAnD

Let us know how it goes!

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