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Ahmed_Elshafie0662
Participant
June 29, 2025
Answered

Subscription issue

  • June 29, 2025
  • 1 reply
  • 109 views

I have subscribed to premium level , it was showing as 59 AED on monthly basis , when i paid it the deducted amount from my credit card was 137.98 AED  why this happened and how I can refund my money 

 

 

Credit Card XXX7973 used for AED137.98 (+2.99% foreign txn fee) on 29/06/2025 14:35:13 at APPLE.COM/BILL,ITUNES.COM-IE.

Correct answer Amal.

Hi there 

 

Hope you are doing well and sorry for the trouble.

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and found that you have Acrobat Premium plan purchased via Apple/iTunes. We do not have full access to manage this account.  Please reach out to Apple/iTunes support for cancellation/refund of this purchase.

 

Hope this information will help.

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
June 30, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble.

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and found that you have Acrobat Premium plan purchased via Apple/iTunes. We do not have full access to manage this account.  Please reach out to Apple/iTunes support for cancellation/refund of this purchase.

 

Hope this information will help.

 

 

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