Subscription issue...help!!!

Question

I renewed my subscription to mobile Adobe. The purchase was made through the Samsung store. I have spent hours on the phone with them and they are no help. When I am signed in it does not.give me the full version, just the free version. If I hit subscribe I get an error code telling me I already have a subscription. If I hit restore it tells me I have nothing to restore. I have cleared.the cashe, uninstalled and reinstalled, signed in and out - nothing seems to work. PLEASE help. I have paid for a years subscription and already have wasted almost a month without benefit of what I paid for!

S_S · Answer

Hi @Carefree_multitalent0872,

Hope you are doing well. Sorry for the trouble with using Acrobat Reader Mobile.

I checked your account and couldn't find an active subscription with the email address you used to post your query here.

I saw an old subscription purchased through Samsung, which now stands cancelled as of June this year.

Can you try logging in to https://adobe.ly/46Usd4p to see if you can use the tools there? If yes, I recommend checking the email address you are using on the app to sign in.

If not, please share a screenshot of your latest purchase. The screenshot should reflect the Purchase ID, which will help us discuss it further with the investigation team.

Also, please ensure you have the application installed from the Samsung Galaxy Store, not the Google Play Store.

Look forward to hearing from you.

Regards,
Souvik.

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