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S
savio_5947
Participant
February 1, 2025
Question

Subscription issues

  • February 1, 2025
  • 1 reply
  • 157 views

I have paid my monthly subscription but can't edit asking me to subscribe again.

    1 reply

    M
    maria_estela_2939
    Participant
    February 1, 2025

    Estou com o mesmo problema. É descontado R$60,00 no meu cartão e não consigo fazer nada no Adobe. Me pedem para fazer assinatura.

     

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    March 4, 2025

    Hello,

     

    I hope you're doing well, and we apologize for the delayed response and the trouble.

     

    The email address (Adobe ID) you used to sign in to the community does not have an associated subscription. Have you subscribed to the license using a different email address? If so, please use the email address to sign in to the app. See this article to know how to restore your subscription: iOS: https://adobe.ly/4hapO7b, Android: https://adobe.ly/4h6GufJ

     

    Sign out and Sign back in, reboot the device and check.

     

    Let us know how it goes.

    Thanks,

    Anand Sri.

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