Subscription Never Activates

Hi All,

Sorry to see that you all had experienced this. I looked into all the Adobe accounts which have been reported here. Surprisingly for two of them, I couldn't find any subscription registered under their Adobe account.

Kjfit67 and Docjennyvet have used a different email address for Sign In. So please find out the correct email and Sign In into the Acrobat Reader mobile app using that .

For Threme and George I request you to try a few things suggested below-

• Launch Acrobat Reader app -> Click on Settings (human-like icon on the top right of Home page) -> Subscriptions -> Restore purchases
• Does the apple itunes subscriptions show that you have a subscription?
• Does the email address you are logged into the app match an email address that adobe has a subscription for? If not, is there another email address the you may have used?

Note: If the above two are true, “Restore purchase” would work, otherwise it won’t.

Thanks,

Akanchha

Why should we have to authenticate it took our money without authenticating soor are they just looking for more address is the same Facebook. Even showing the toolbar things to do what a worthless con job this thing is you have to be a computer expert to use it