Subscription no longer active even though I have a yearly subscription

Experiencing the same issues.  I have a pro sub, logging into the app says “free account”.  If I use the links from the app that open web pages it then shows I have pro.  Started yesterday.  I worked with support this morning and their answer is that acrobat pro isn’t supported on mobile.

Tried relogging/deleting cache/reinstalling app/etc.

Restore purchased doesn’t work because I’m using an adobe account not an Apple account.

​Hi @Jubilant_grace8714 ,

Hope you are doing well, and thanks for reaching out, and sorry for the trouble, especially with a subscription you've already paid for through February 2027!

This is usually a case of the Acrobat app not "seeing" your active purchase from Apple, even though Apple's own records confirm it's valid. A few things to try, roughly in order of how likely they are to fix it:

1. Confirm you're signed into the app with the correct Adobe ID. This subscription needs to be recognized against the same account/email you used when you originally subscribed. If you're signed in with a different Adobe ID (or not signed in at all), the app won't see it, even though Apple shows it as active.

2. Restore purchases from inside the app. Go to Profile (or Account icon) > Subscriptions > Restore Purchases. This forces the app to re-check with Apple and re-sync your subscription status.

3. If that doesn't work, clear the cache by offloading and reinstalling the app. Go to iPhone Settings > General > iPhone Storage > Adobe Acrobat, tap "Offload App," then reinstall it from the App Store. Sign back in and try Restore Purchases again.

4. Double-check which Apple ID the subscription is actually tied to. Go to iPhone Settings > [your name] > Subscriptions, and confirm the email address shown there for the Adobe/Acrobat subscription matches the Adobe ID you're signing into the app with.

Let us know how it goes. 

 ~Amal