Subscription Not Active Despite Two Purchases

  Hello,

I purchased the Adobe Acrobat Premium subscription twice, however my subscription is still not active in the app.

I keep receiving the message: “Your subscription has been cancelled or has expired.”

I have already tried the following steps, but the issue remains unresolved:

• Restore purchases
• Sign out and sign back in
• Reinstall the application
• Sign in using Apple ID

The payment was successfully processed on Apple’s side, and my purchase history is available.

However, the subscription does not appear in my Adobe account.

Apple ID used for the purchase:

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I kindly request that you:

• Activate the subscription on my account, or
• Process a refund / correctly assign the subscription

Please let me know if you need the Apple purchase receipts or any additional information.

Thank you for your assistance.

Best regards,

[ali Fırat akgün ]

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