Subscription Not Recognized

Question

I've been using the paid subscription for 2 years now but all of a sudden, my subscription is no longer associated with my profile.

I've been able to finally cancel my annual subscription on Apple. Howevet, I'm already renewed for another year so I have a full year left. I opened a case with Apple and they said it's all on Adobe to resolve especially since I've been using it for couple of years.

Is anyone else having this problem? I can start trying other Apps but it's a hassle switching Apps.

S_S · Accepted Answer

Hello Mary-Phillips,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

I checked with the email address registered here with the community and could not find an active subscription. Would you mind sharing certain information with me over private messages for me to be able to investigate better?

[To send a private message, click on my profile name-> click the blue button saying "Send a message"]

1. The email address that the subscription is associated with;

2. The order number if you have it in your emails with Apple;

3. Since when you started experiencing the issue with the application;

4. Did you change devices mid-way?

While you do so, please try the below steps once:

1. Log out of the application;

2. Restart the device;

3. Log in back using Apple ID and check if it works.

Looking forward to hearing from you.

Thanks,

Souvik.

Mary-phillips25687607o114 · Answer

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