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jeremy23702796rn5f
Participant
March 22, 2022
Question

Subscription not registering

  • March 22, 2022
  • 1 reply
  • 540 views

My account is showing 'free user' and will not recognize the Acrobat Premium I paid for. I have reinstalled, signed-out and signed-in. I also lost all files within the app. Please help. 

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 23, 2022

Hi @jeremy23702796rn5f 

 

Make sure that the email you have used to sign in with should be the same which was used to purchase the subscription.

 

Let us know if that helps.

 

Thanks,

Harsh

    J
    jeremy23702796rn5fAuthor
    Participant
    March 23, 2022

    Hello, Yes, I am using the same registered email.

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