Skip to main content
C
Cynita5FE1
Participant
September 30, 2021
Question

Subscription not working

  • September 30, 2021
  • 1 reply
  • 167 views

I purchased Adobe premium for my iPhone today. It allowed me to edit document. Once I saved & went back to document it wouldn't allow me to edit. Promted me to purchase subscription (which I already have). I uninstalled & reinstalled the app now my document is gone and it's still prompting me to purchase subscription. Please advise. 

This topic has been closed for replies.

1 reply

Ria Tagra
Ria Tagra
Inspiring
October 1, 2021

Hi @Cynita5FE1 

 

Hope you are doing well,

 

Sorry for the issue you are facing to use your subscription. Your subscription should automatically activate. If you have an issue, you can reactive or restore your purchase as follows:

  1. Tap Profile icon
  2. Tap Subscriptions.
  3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

 

For more help refer to: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#activate-a-subscription

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices