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Participant
Jan 20, 2022 5:51 PM UTC
Question

Subscription not working

I purchased Adobe premium for my iPhone today. It allowed me to edit document. Once I saved & went back to document it wouldn't allow me to edit. Promted me to purchase subscription (which I already have). I uninstalled & reinstalled the app now my document is gone and it's still prompting me to purchase subscription. I also tried to restore purchase and it just gives me an error message, picture attached. 

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5 replies

JoePrichard
Participant
Jan 20, 2022 11:20 PM UTC

I am having the exact problem 

not sure where to find help

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JoePrichard
Participant
Jan 20, 2022 11:29 PM UTC

Can someone from Adobe help us?

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