Subscription not working

Says I'm a free user but I bought the subscription and it won't work?

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Community Manager

Hello Aaron,

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

I checked your account details with the community's registered email address and could not find any active subscription.

Could you share the details of your purchased subscription with me so that I can investigate further?

Thanks,

Souvik.

Participant

This is a picture from my settings under subscriptions on my phone, I bought the subscription on July 28th.

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