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Kate27095237ruyq
Participant
November 14, 2022
Question

subscription not working

  • November 14, 2022
  • 1 reply
  • 327 views

I have a premium subscription (I have the purchase receipt/ tax invoice and it is listed on the app store that I have a subscription) but it is not working, instead it is showing that I am free user. I can not do anything with program

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
November 14, 2022

Hello @Kate27095237ruyq 

 

I hope you're doing great, and sorry for the trouble.

 

As checked, I cannot see any active subscription linked to this email. If you've purchased the subscription through any other email address, kindly share it with me via private message.

To send a private message-

  • Click on my name. 
  • In my profile, click on the "send a message" option on the right side of the screen.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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