subscription not working

Question

I have a premium subscription (I have the purchase receipt/ tax invoice and it is listed on the app store that I have a subscription) but it is not working, instead it is showing that I am free user. I can not do anything with program

Krutikka D · Answer

Hello @Kate27095237ruyq

I hope you're doing great, and sorry for the trouble.

As checked, I cannot see any active subscription linked to this email. If you've purchased the subscription through any other email address, kindly share it with me via private message.

To send a private message-

Click on my name.
In my profile, click on the "send a message" option on the right side of the screen.

Hoping to hear from you soon.

Regards,

Krutikka

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