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S
Shevial2853811712q7
Participant
February 22, 2023
Answered

Subscription not working

  • February 22, 2023
  • 1 reply
  • 813 views

I have a premium subscription (I have the purchase receipt/ tax invoice and it is listed on the app store that I have a subscription) but it is not working, instead it is showing that I am free user. I can not do anything with program.

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Shevial2853811712q7,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

     

    Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this help.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    February 23, 2023

    Hi @Shevial2853811712q7,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

     

    Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this help.

     

    Thanks,

    Souvik.

    S
    Shevial2853811712q7Author
    Participant
    June 13, 2023

    This did not work. I have paid the subscription monthly and have not had access

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