Subscription not working

Question

I paid for my subscription in January and it's supposed to work til next year January but myadobe is asking me to pay again.

Amal. · Answer

Hi @Customer3807781102pk

I hope you're doing well. My apologies for the delay in getting back to you.

I’ve reviewed the Adobe Account associated with the Adobe ID you’ve used in this community and it appears there are no active subscriptions for Acrobat Premium— all subscriptions are currently inactive or cancelled.

If you have purchased Acrobat Premium using a different email address, please let us know so we can investigate further.

Regards

Amal

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