Subscription not working

Forum|Forum|9 months ago
May 7, 2025
1 reply
421 views

I have purchased the subscription through sumsung store and I have received confirmation through email. The account is same, it seems me as free.Please help !

Install update and subscribe

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using here, and I am unable to track any active/paid plan. Please make sure that the email you use to purchase the plan on the Google Play Store is the same as the one you use to log in to Adobe.

Also try to restore the purchases. Open the Acrobat mobile app > Tap on Profile > Subscriptions > Restore Purchase an reboot the device and check if that works.

E

evaggelia_8761Author

Participant

Thank you for the response! Yes is the same email ( i have only one) . I have tried to reboot my device, to sing out and in again, to restore purchace, but nothing!!

E

evaggelia_8761Author

Participant

Screenshot_20250507_105331_Gmail.jpg

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded