Subscription not working

Question

I have purchased the subscription through sumsung store and I have received confirmation through email. The account is same, it seems me as free.Please help !

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using here, and I am unable to track any active/paid plan. Please make sure that the email you use to purchase the plan on the Google Play Store is the same as the one you use to log in to Adobe.

Also try to restore the purchases. Open the Acrobat mobile app > Tap on Profile > Subscriptions > Restore Purchase an reboot the device and check if that works.

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