Subscription not working

Question

I have got a adobe subscription but I am unable to edit or create a PDF I CONSTANTLY GET a message to get a subscription when my subscription is current

AnandSri · Answer

Hello @LaureWall!

I hope you are doing well, and thanks for reaching out.

We have verified your Adobe ID (email) used to sign in to the community, but we do not see any active subscription or license for Acrobat Mobile. Have you purchased the license with a different Adobe ID? If yes, please use the email to log in to the app. Sign out from the app, restart the device, and sign back in.

Are you using an Android or an iOS device? Also, could you please share a screenshot of the error message you get?

You can also refer to and try the suggestions from this article: Android: https://adobe.ly/43tnWD6

iOS: https://adobe.ly/43DvUIs

I hope this helps.

Thanks,

Anand Sri.

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