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Mohammad26668114cxwm
Participant
Oct 18, 2022 9:43 PM UTC
Answered

subscription problem

i just made subscribtion to adobe reader for 1 month and i received the receipt for payment, but the features not acctivated till now

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Oct 19, 2022 11:53 PM UTC

Hi @Mohammad26668114cxwm,

 

Hope you are doing well. Sorry for the trouble with your subscription.

 

I suggest you update the application to the latest version through App Store.

 

Also, I saw an active subscription with the email address mentioned. Would you mind checking with the online cloud portal if you can use the tools there: https://acrobat.adobe.com/.

 

If the tools work there, you might want to check the method you use to log in to the application.

 

Hope this helps.

 

-Souvik.

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3 replies

ROHAN29884728xhc2
Participant
May 15, 2023 4:06 AM UTC

Hello 

i have all ready 1 year subscription but its not working so i buy one more 1 year subscription.... after 1 year subscription also not working .. aftr i buy 1 month subscription also not working ... 

i also lost 1700 rs.... and still error .... 

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Souvik Sadhu
Souvik Sadhu
Legend
May 16, 2023 7:53 AM UTC

@ROHAN29884728xhc2 Can you share a screenshot of what you see in Acrobat Reader and when log into your store to manage the subscription?

 

That would be helpful for us to understand the situation better and assist you accordingly.

 

-Souvik

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Oct 19, 2022 11:53 PM UTC

Hi @Mohammad26668114cxwm,

 

Hope you are doing well. Sorry for the trouble with your subscription.

 

I suggest you update the application to the latest version through App Store.

 

Also, I saw an active subscription with the email address mentioned. Would you mind checking with the online cloud portal if you can use the tools there: https://acrobat.adobe.com/.

 

If the tools work there, you might want to check the method you use to log in to the application.

 

Hope this helps.

 

-Souvik.

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