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Mohammad26668114cxwm
Participant
October 18, 2022
解決済み

subscription problem

  • October 18, 2022
  • 返信数 2.
  • 1071 ビュー

i just made subscribtion to adobe reader for 1 month and i received the receipt for payment, but the features not acctivated till now

このトピックへの返信は締め切られました。
解決に役立った回答 S_S

Hi @Mohammad26668114cxwm,

 

Hope you are doing well. Sorry for the trouble with your subscription.

 

I suggest you update the application to the latest version through App Store.

 

Also, I saw an active subscription with the email address mentioned. Would you mind checking with the online cloud portal if you can use the tools there: https://acrobat.adobe.com/.

 

If the tools work there, you might want to check the method you use to log in to the application.

 

Hope this helps.

 

-Souvik.

返信数 2

R
ROHAN29884728xhc2
Participant
May 15, 2023

Hello 

i have all ready 1 year subscription but its not working so i buy one more 1 year subscription.... after 1 year subscription also not working .. aftr i buy 1 month subscription also not working ... 

i also lost 1700 rs.... and still error .... 

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 16, 2023

@ROHAN29884728xhc2 Can you share a screenshot of what you see in Acrobat Reader and when log into your store to manage the subscription?

 

That would be helpful for us to understand the situation better and assist you accordingly.

 

-Souvik

S_S
Community Manager
S_SCommunity Manager解決！
Community Manager
October 19, 2022

Hi @Mohammad26668114cxwm,

 

Hope you are doing well. Sorry for the trouble with your subscription.

 

I suggest you update the application to the latest version through App Store.

 

Also, I saw an active subscription with the email address mentioned. Would you mind checking with the online cloud portal if you can use the tools there: https://acrobat.adobe.com/.

 

If the tools work there, you might want to check the method you use to log in to the application.

 

Hope this helps.

 

-Souvik.

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