Skip to main content
B
Briana288961480ml0
Participant
March 15, 2023
Question

Subscription problem

  • March 15, 2023
  • 1 reply
  • 697 views

I have an subscription through apple, I am trying to edit an PDF document and it keeps telling me to subscribe, I press subscribe now and it just loads. I have logged out and Logged back in. I even canceled my subscription and bought it again same thing. At this point I'm about to just cancel my membership all together. 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 17, 2023

Hi @Briana288961480ml0,

 

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked your account with the email address registered on the community and could not find an active subscription.

 

I suspect a purchase on the Apple ID rather than the email mentioned. Would you mind logging in using both Adobe ID and Apple ID options?

 

Let us know if this works.

 

-Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices