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Briana288961480ml0
Participant
Mar 15, 2023 6:46 PM UTC
Question

Subscription problem

I have an subscription through apple, I am trying to edit an PDF document and it keeps telling me to subscribe, I press subscribe now and it just loads. I have logged out and Logged back in. I even canceled my subscription and bought it again same thing. At this point I'm about to just cancel my membership all together. 

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1 reply

Souvik Sadhu
Souvik Sadhu
Legend
Mar 17, 2023 5:48 PM UTC

Hi @Briana288961480ml0,

 

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked your account with the email address registered on the community and could not find an active subscription.

 

I suspect a purchase on the Apple ID rather than the email mentioned. Would you mind logging in using both Adobe ID and Apple ID options?

 

Let us know if this works.

 

-Souvik.

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