subscription problem and error converting pdf to word

Forum|Forum|8 years ago
August 9, 2017
4 replies
1222 views

I just tried to convert from PDF to Word in the iPad app and was told that I needed to subscribe. Assuming my subscription had lapsed, I resubscribed and I received an error (SKErrorDomain0).

I tried restoring purchases, only to receive another error (purchase could not be validated com.adobe.reader.inapp.ais.error99).

I tried subscribing again and it said I was already subscribed. I checked my subscription status in iTunes and Adobe Export PDF was listed as a new sub.

I repeated the above with no change. I tried subscribing again and this time it appeared to go through the new subscription process (for the second time today). The app still didn't detect my subscription, still produced the same error and still wouldn't restore purchases.

It's possible that I've just subscribed twice but still can't convert.

Can anyone help please?

iOS

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Melverton

Participant

Just subscribed and having the same issue. Called support helpline but wait is painfully long so trying this blog to see if anyone has been able to resolve this issue.

M

Moosajie_1

Participant

I am having the same problem.Is anyon3 from Adele looking into this.

M

m_leal1

Participant

has anyone figured this problem out?

I'm having the same problem and tried all the above... help anyone