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Jonathon27963269jee0
Participant
Jan 16, 2023 3:54 PM UTC
Answered

Subscription problems

I get charged by Apple every year for my premium subscription, but I am only registered as a free user in the app (even when I log in using my Apple credentials). When I attempt to restore purchases, it says my purchase was using a different login and that I should use that, however I only have one. Again my subscription is with Apple, and I am using my Apple login. Can anyone help??

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jan 31, 2023 6:43 PM UTC

Hi @Jonathon27963269jee0,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile subscriptions.

 

With App Store, you have an option where Apple masks your original ID to a random apple email address to safeguard and hide your own Email.

 

Have you tried using the option to type in your Email address too if this works? 

 

Look forward to hearing from you.

 

-Souvik.

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1 reply

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jan 31, 2023 6:43 PM UTC

Hi @Jonathon27963269jee0,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile subscriptions.

 

With App Store, you have an option where Apple masks your original ID to a random apple email address to safeguard and hide your own Email.

 

Have you tried using the option to type in your Email address too if this works? 

 

Look forward to hearing from you.

 

-Souvik.

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