Skip to main content
Y
YEYO271809383h4k
Participant
November 17, 2022
Question

Subscription Refund

  • November 17, 2022
  • 1 reply
  • 474 views

Hello I would like to get a refund of my funds because my card was accidentally charged for a yearly use of Adobe Acrobat Premium on my iPhone by an automatic subscription which I didn’t set up & once I noticed this I canceled the subscription. I got the charge today and today itself I made the cancellation. Please help me in knowing the way forward 

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
November 18, 2022

Hello @YEYO271809383h4k 

 

I hope you are doing great, and sorry for the issue you've experienced.

 

I understand that you want to refund your subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let us know if this helps.

 

Regards,

Krutikka

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices