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M
mercanteinfiera
Participant
June 4, 2023
Answered

subscription refund

  • June 4, 2023
  • 2 replies
  • 984 views

who I can contact for a wrong annual subscription on my ipad for acrobat reader?

    This topic has been closed for replies.
    Correct answer S_S

    You should contact Adobe directly for help with this issue:
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    (make sure pop-ups are not blocked; type "Agent" to chat with a real person)
    There's no email support.

    Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...


    Hello @mercanteinfiera,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    2 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    June 5, 2023

    [MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

    Acrobate du PDF, InDesigner et Photoshopographe
      M
      mercanteinfieraAuthor
      Participant
      June 6, 2023

      I have been refunded. Thanks to Aodbe great company !

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      June 6, 2023

      @mercanteinfiera Great to know that your problem is solved!

       

      -Souvik

      T
      Test Screen Name
      Legend
      June 4, 2023

      Who did you pay for the subscription? Apple, or Adobe? Or someone else? You must contact the seller for any refund.

      M
      mercanteinfieraAuthor
      Participant
      June 4, 2023

      It started without any warning I think by my new ipad. I didn't even used adone on that ipad where i used only procrate there. maybe a missclick

      I need a contact from the seller

      try67
      Community Expert
      try67Community Expert
      Community Expert
      June 4, 2023

      You should contact Adobe directly for help with this issue:
      Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      (make sure pop-ups are not blocked; type "Agent" to chat with a real person)
      There's no email support.

      Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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