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marcuse92224683
marcuse92224683
Participant
December 15, 2018
Answered

Subscription Refund

  • December 15, 2018
  • 1 reply
  • 822 views

I subscribed to your service last month, in November of 2018, for the purposes of converting a MS Word document to a PDF. The Adobe app/service continually failed to convert my file to a PDF on my Android phone, so I cancelled the Adobe subscription a day later through the Google Pay Store. However, I never received a refund and was billed again this month for a Adobe subscription. Could you please refund the two $9.99 subscription charges for November and December, totalling $19.98?

This topic has been closed for replies.
Correct answer Adorobat

Hi marcuse,

On checking the details for your account using the email address you are logged into the forums, you have subscription for acrobat pro dc, billed $14.99 monthly.  Do you have any other email address associated with the purchase?

If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Refer: Adobe Subscription and Cancellation Terms | Adobe

Thanks,

Shivam

1 reply

Adorobat
AdorobatCorrect answer
Participating Frequently
December 17, 2018

Hi marcuse,

On checking the details for your account using the email address you are logged into the forums, you have subscription for acrobat pro dc, billed $14.99 monthly.  Do you have any other email address associated with the purchase?

If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Refer: Adobe Subscription and Cancellation Terms | Adobe

Thanks,

Shivam

marcuse92224683
marcuse92224683Author
Participant
December 17, 2018

Hi Shivam,

Yes, the subscription/service in question was made under [moderator deleted private data] Thanks for your support on my refund.

-Marc

response edited.

Adorobat
Adorobat
Participating Frequently
December 17, 2018

Thanks for sharing the info. Please contact support using the following link which would happy to assist you with refund related issues: Contact Customer Care

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