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YUKO6C29
Participant
Oct 4, 2021 6:36 AM UTC
Question

Subscription restore error message

"Restore Error Unable to restore purchases The operation couldn't be completed.  (AdobeAISSessionClaimStatusErrorDo- main error 8.)"

 

help!

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    27 replies

    curtis25763384pgu0
    Participant
    Aug 23, 2022 2:44 AM UTC

    Hi there I'm also have the same issues on an iPad Air running version 21.02.00 (20210222.202444) of acrobat works fine on my iPhone 12 just not the ipad

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Aug 29, 2022 9:38 PM UTC

    Hi @curtis25763384pgu0,

     

    Have you tried updating the application version to the latest (22.08.00)?

     

    Let me know if you experience the same issue on the latest version.

     

    Thanks,

    Souvik.

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    Mary J23473828og5a
    Participant
    Mar 7, 2022 2:49 PM UTC

    restore adobe purchases through  my appleid gmail.

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    Abbie23471186b31w
    Participant
    Mar 7, 2022 2:54 PM UTC

    I've been trying to restore the purchases with my apple id but it keeps coming up with that error message I attached to my post.

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    Harsh Vardhan Pareek
    Harsh Vardhan Pareek
    Participating Frequently
    Mar 8, 2022 1:14 PM UTC

    Hi @Abbie23471186b31w 

     

    Kindly make sure that the email you have used to sign in, is the same that was used to purchase the subscription. Here is a help document to check your subscription status. 

    https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

     

    Thanks,

    Harsh

     

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    Abbie23471186b31w
    Participant
    Mar 7, 2022 11:22 AM UTC

    Hi,

     

    I am also havjng this issue. I usually use my ipad but when I try to edit files on my iPhone 13 Pro it keeps xoming up with the error message. I have rebeooted, updated the app, trued restoring the purchase multiple times but no luck.

     

    Can someone offer some guidance for me please?

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    Derick22495026ksfb
    Participant
    Jan 4, 2022 6:52 AM UTC

    hi, hope all is well. Did anyone figure out the issue? I have bought the year. it has been 3 weeks and still not working and im also etting error 8. Can't seem to figure out. I have tired everything 

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    Harsh Vardhan Pareek
    Harsh Vardhan Pareek
    Participating Frequently
    Jan 4, 2022 10:08 AM UTC

    Hi @Derick22495026ksfb 

     

    We can't see any active subscription under your email. Do you have any other email, that might be having the subscription active, please let us know in a private message?

     

    Thanks,

    Harsh

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    Derick22495026ksfb
    Participant
    Jan 4, 2022 7:17 PM UTC

    Hi, thanks for the reply. How do I sent private messages?

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    Eko22481312cv1d
    Participant
    Jan 3, 2022 9:25 AM UTC

    Good afternoon.. 

     

    please help me

     

     

     

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    Harsh Vardhan Pareek
    Harsh Vardhan Pareek
    Participating Frequently
    Jan 3, 2022 1:44 PM UTC

    Hi @Eko22481312cv1d  @FAISER SHAKOOR 

     

    We need to check for this issue on our end and for that, we need the email on which the subscription is active. Please tell us in a private message. Also, could you confirm if you have changed the email linked with your Adobe account?

    Also confirm, if you have tried the steps to Restore purchases from the response given by Ria at the very beginning. 

     

    Thanks,

    Harsh

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    FAISER SHAKOOR
    Participant
    Jan 3, 2022 1:53 PM UTC

    Hello I have tried everything

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    FAISER SHAKOOR
    Participant
    Jan 2, 2022 2:41 PM UTC

    Hi 

     

    all I'm having the same problem.

     

    I have iPhone 13 Pro Max 

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    David Sloan
    Participant
    Dec 18, 2021 5:31 PM UTC

    I am also having this issue, getting this error and cannot restore purchases in the app. This is only on my iPad. Adobe Acrobat Pro is working on my desktop. I was using the Pro options on my iPad in the app previously with no issues until now. My subscription is still active.

     

    David

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    Harsh Vardhan Pareek
    Harsh Vardhan Pareek
    Participating Frequently
    Dec 22, 2021 7:51 AM UTC

    Hi @David Sloan @Arziom 

     

    Hope you are doing well.

     

    Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account to validate your subscription status?

    Note: This is a public forum, please do not share personal information here.

    For sending a private message follow the below steps:

    1. Tap my name beside my profile picture.
    2. Tap send a message.
    3. Write your message and tap send.

     

    We will be waiting for your response.

     

    Regards

    Harsh

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    Wendy22444793ezt1
    Participant
    Dec 30, 2021 8:31 AM UTC

    I'm having the same issue, please help!

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    YUKO6C29Author
    Participant
    Oct 6, 2021 4:43 AM UTC

    I'm still getting this error.....

     

    "Restore Error Unable to restore purchases The operation couldn't be completed.  (AdobeAISSessionClaimStatusErrorDo- main error 8.)"

     

    please help Adobe people. 

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    Ria Tagra
    Ria Tagra
    Inspiring
    Oct 7, 2021 12:46 PM UTC

    Hi All, 

     

    Thankyou for your swift replies. We will test this at our end and get back to you. Could you both provide your adobe ID in private message?

    Note: This is a public forum, please do not share personal information here.

    For sending a private message follow the below steps:

    1. Tap my name beside my profile picture.
    2. Tap send a message.
    3. Write your message and tap send.

     

    We will be waiting for your response.

     

    Regards

    Ria

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    Arziom
    Participant
    Dec 18, 2021 10:50 AM UTC

    Hello, 

     

    I have the same problem

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    Ria Tagra
    Ria Tagra
    Inspiring
    Oct 5, 2021 7:32 AM UTC

    Hi @YUKO6C29 

     

    Thank you for posting your query here. Please help me with few details to understand your issue better.

    1. Make and model of your device?
    2. Application version?
    3. Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about 

     

    We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

    Note: Ensure you are connected to the internet.

     

    Your subscription should automatically activate. If you have an issue, you can reactive or restore your purchase as follows:

    1. Tap Profile icon.
    2. Tap Subscriptions.
    3. Tap Restore purchases.

    After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

     

    For more help: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#upgrade-existing-subscri...

     

    Regards

    Ria [edited]

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    YUKO6C29Author
    Participant
    Oct 5, 2021 3:30 PM UTC

    Hi Ria, Are you responding to me (YUKO6C29)? Your note is addressed to @Rayed5CB4

     

    1. Make and model of your device? iPad Pro 12.9
    2. Application version? 21.09.01
    3. Do you have premium subscription? Yes

     

    I'm still getting the same error message when I try to restore the Premium version.

     

    yuko

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