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Participant
August 5, 2024
Question

Subscription to AI is made but everytime i open pdf it is asking to subscribe to AI

  • August 5, 2024
  • 1 reply
  • 333 views

Subscription to AI is made but everytime i open pdf it is asking to subscribe to AI. do I need to activate anything after payment 

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1 reply

Amal.
Community Manager
Community Manager
August 6, 2024

Hi @Abdul39008129inqg 

 

I hope you're doing well. Thank you for reaching out!

 

I have checked the Adobe account linked to the Adobe ID you are using on this community, but I was unable to find any paid subscription. If you used a different email address for the purchase, please let us know so we can try to locate the subscription.

 

Additionally, you should have received a purchase confirmation email from the App Store (iOS) or the Play Store (Android). A screenshot of this confirmation would be very helpful for us to track your subscription further.

 

Thank you!

~Amal