Subscriptions

Question

I subscribed and then canceled my subscription, but the subscription amount was deducted. How can I return the amount?

Souvik Sadhu · Accepted Answer

Hope you are doing well. Sorry for the trouble with managing subscription.

There could be two ways to manage your subscription:

1. Log in to https://adobe.ly/4rJ91hT to know about active subscriptions.

2. If you have made the purchase from your mobile device, you can open your device's PlayStore/App Store and check the Payment and Subscription section to check for active subscriptions.

If none of it works, you can reach out to our billing team on our social media handles. They can be reached at:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

Hope this helps.

Regards,
Souvik.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have an active plan for AI Assistant. To know more about managing your Adobe subscriptions, please check the help page https://adobe.ly/4rBErXt

Let us know if you experience any trouble and need more help

~Amal

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