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A
Alessio2310444576o8
Participant
February 11, 2022
Question

SUBSCRITION

  • February 11, 2022
  • 1 reply
  • 304 views

i have a subscrition on Acrobat but this look me like i

don't have a subscrition, and i can't use premium way! Solve this problem please, it's big problem!

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 11, 2022

Hi @Alessio2310444576o8 

As you have confirmed that you have the premium subscription, make sure you are using the same email on which the purchase is made. To check your subscription here is a help document you can refer to: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#manage-subscriptions

 

~Harsh

E
Ellie231166601mrj
Participant
February 11, 2022

Hi there I have the same problem and I have delete/re installed the app,updated my phone and iPad  cancel the subscription ,renew the subscription and still not working.

can you please advice what to do and how to get this resolved ASAP.

Please see the photos of what I get when I try to use the app.

thank you 

Ellie 

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