Skip to main content
K
Karola_ble88
Participant
November 14, 2024
Question

Subskrypcja

  • November 14, 2024
  • 1 reply
  • 203 views

Witam. Zainstalowałam waszą aplikację podczas instalacji miałam komunikat że po 7 dniach jeżeli nie anuluję przejdę na tryb próbny 1 miesiąca. Dziś pobrano mi kwotę 344.99zl za cały rok. Chciałam złożyć reklamację i proszę o zwrot pieniędzy. Odliczając 1 miesiąc. Karolina Zglinska mój e-mail: karola_ble@wp.pl

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 18, 2024

Hi @Karola_ble88,

 

Hope you are doing well. Thanks for writing in!

 

The free trial is available on a yearly subscription for the first 7 days after you make the purchase. If you do not cancel the subscription within those 7 days, you will be charged for the subscription on the 8th day.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4hP2ywZ)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4hP2ywZ)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices