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Correct answer S_S

Hello Norman,

 

Hope you are doing well. As per the above description I understand that you want to revert back to the e-mails you receive from our Support Team.

 

Just to let you know, if you have any case open with our team, you will receive e-mails from them which will be two way communicators.

 

If there is no active case open and you receive E-mails from the team, they will be from no-reply addresses.

 

Just keep a look on the E-mails received, in case there is a case number mentioned on them, you might want to contact the team again in order to update them about the situation.

 

Hope ths answers your query.

 

Thanks,

Souvik.

 

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
May 4, 2022

Hello Norman,

 

Hope you are doing well. As per the above description I understand that you want to revert back to the e-mails you receive from our Support Team.

 

Just to let you know, if you have any case open with our team, you will receive e-mails from them which will be two way communicators.

 

If there is no active case open and you receive E-mails from the team, they will be from no-reply addresses.

 

Just keep a look on the E-mails received, in case there is a case number mentioned on them, you might want to contact the team again in order to update them about the situation.

 

Hope ths answers your query.

 

Thanks,

Souvik.

 

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