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Ana Pía2535119597yi
Participant
July 22, 2022
Answered

Suscripcion

  • July 22, 2022
  • 1 reply
  • 319 views

Hola! Pago la suscripción como siempre pero desde Noviembre 2021 que recuen ahora me doy cuenta estoy como usuario gratuito. Necesito resolver esto ya!!!

Además veo varios pdf en blanco será por esto?

Saludos

This topic has been closed for replies.
Correct answer S_S

Hello Ana,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you try the below steps once:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the application with the same credentials.

 

If this does not help, you may try restoring your purchase. You can learn more about it from the below link:

Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 29, 2022

Hello Ana,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you try the below steps once:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the application with the same credentials.

 

If this does not help, you may try restoring your purchase. You can learn more about it from the below link:

Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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