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Suscripción

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Pago la suscripción y cada semana me bota, necesitan solucionar el problema

Enterprise mobility management and SDK

Participant

necesito una explicacion porque en el dia de hoy no puedo ingresar a la pagina justamente hoy me hicieron el dbito del cobro de la suscripcion y me lleva a volver a comprar un plan, pero no se como esta mi suscripcion necesito una respuesta urgente ya que al dia que no puedo trabajar con la herramienta estoy perdiendo plata, gracias

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Amal Jaiswal

Community Manager

Hi @detailed_geniusc40d

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

I tried checking your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan.

If you have used a different email ID to purchase the subscription, please logout of the application, reboot the device once and re-login with the correct Adobe ID (Email) and see if that works.

If it still doesn’t work, please share some more details as below:

What happens when you try to use the services, do you get any error message or a pop-up screen? Please share a screenshot of the same for more clarity.
What is the workflow you are trying to use when you experience this issue? A small video recording of the steps you are taking and the issue as it occurs would be very helpful.
What is the version of the OS (Android / iOS) and the Acrobat Reader Mobile app you are using?

Please check for any pending/missing updates from App/Play Store and reboot the device once and see if that helps.

Let us know how it goes.

Regards

Amal

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Amal.

Legend

Hi @eder_6718

I hope this message finds you well! Thank you for reaching out to us.

Could you please provide more details about the issue you’re experiencing? This will help us assist you better.

Additionally, I checked the Adobe account linked to the Adobe ID associated with this community and did not find any paid subscriptions. If you’re using a different Adobe ID, please let us know so we can track the subscription more effectively.

Thank you for your cooperation!

~Amal

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G

garyk52882716

Participant

I want to cancel a subscription but having trouble

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Amal.

Legend

Hi there

I have checked your Adobe account and found that you have a paid subscription for Adobe Acrobat Export PDF, this can be better handled by our billing team here (https://adobe.ly/3U6UhdL)

~Amal

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