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Bartosz37258275v47e
Participant
May 8, 2024
Question

Synch error

  • May 8, 2024
  • 1 reply
  • 203 views

"I'm logged into the same Adobe account on both my smartphone and tablet. However, text highlighting is usually not synchronized between devices. For example, if I highlight something in a book while reading it on my phone, when I later open the same book on my tablet, the highlights are not visible. Why is this happening, and how can you fix this issue?"

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 24, 2024

    Hi @Daniel3678870761bv,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Do you see this error with every file you work with? If yes, please share a few pieces of information for further investigation:

    1. The app version of Acrobat you use on both devices (go to Profile-> About Acrobat);

    2. The OS of your devices and its version;

    3. A screen recording video of the event from both devices for better understanding.

     

    Look forward to hearing from you.

     

    -Souvik

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