Synchronisation problem OneDrive and Adobe Reader Mobile app

Question

Dear Adobe Community

I have been experiencing some problems involving the synchronisation process of the PDF is edit on my Ipad Pro using Adobe Reader Mobile to my OneDrive.

I can edit them without a problem, but when I close them they cannot be saved directly to my OneDrive, while I opened them in the Adobe Reader Mobile app in the OneDrive section.

It always says that it cannot be saved and then makes another copy directly on my ipad.

So every time I do this I mannualy have to send a copy to my OneDrive, which is really frustrating because it worked perfectly for more then a year.

Is there anybody experiencing the same problem or does anyone know a solution?

Thank you

Jonas

Amal. · Accepted Answer

Hi there

I hope you're doing well. I'm sorry to hear about the issue you're experiencing.

Our engineering team is already aware of this and currently investigating it. While we don't have a confirmed timeline for a fix yet, please rest assured that we’ll keep you updated as soon as we have more information to share.

Thank you for your patience and understanding.

Amal. · Answer

Hi @jonas_4410

I hope you're doing well, and thank you for reaching out to us!

I wanted to let you know that the issue you’ve reported is already on our radar and has been escalated to our engineering team. They are currently investigating and working on a resolution.

We are committed to providing you with the best possible experience, and a fix for this issue will be included in an upcoming update. While I can’t provide an exact timeline just yet, please rest assured that we're making it a priority.

Thank you for your patience and understanding.

~Amal

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