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junaid302900059mvw
Participant
Jun 5, 2023 6:39 AM UTC
Question

System Crash on file open

Hello team, there is an unknown error showing every time I open any PDF on my phone. 

Kindly help me to fix this. 

 

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    2 replies

    jakir30992152ua4m
    Participant
    Jul 10, 2023 4:24 PM UTC

    I had the same issue. I downloaded WPS office and Adobe Acrobat. It worked .  I think the problem is that the file opening in  internet explorer.

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jun 6, 2023 4:53 PM UTC

    Hi @junaid302900059mvw,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Do you see the error when trying to view PDF files? Or does the system crash in general? 

     

    Please share a screen recording of your workflow for better investigation.

     

    Look forward to hearing from you.

     

    -Souvik

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