Skip to main content
D
Doriane5FAD
Participant
August 24, 2021
Question

Téléchargement endommagé

  • August 24, 2021
  • 1 reply
  • 339 views

Bonjour,

Impossible d'ouvrir le document téléchargé, car mentionné endommagé. 

Le téléphone est Samsung s9,reconditionné, je viens juste de l'avoir...

Ya til une configuration à faire?

Merci beaucoup. 

    This topic has been closed for replies.

    1 reply

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    September 14, 2021

    Hi @Doriane5FAD 

     

    Hope you are doing well.

    As per the description shared that you are unable to open the downloaded document because it was mentioned damaged. Would you mind sharing some more details to understand the issue better?

    1. Is this issue coming with a particular PDF or with all PDFs?

    2. If possible, could you share some screenshots or a video which shows the issue clearly?

    3. Could you share the file in which you have the issue?

    3. Make sure the Reader mobile is updated to the latest version i.e. 21.8.0.19312.

    If not updated then kindly update it to the latest version and then check if the issue persists.

     

    Thanks,

    Harsh

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices