Skip to main content
Participant
Oct 13, 2026 1:01 AM UTC
Question

Tengo pago el plan premiun el el iPhone y en la computadora me pide que compre un plan y no me deja hacer nada.

Tengo pago el plan premiun el el iPhone y en la computadora me pide que compre un plan y no me deja hacer nada.

todo el tiempo pasa lo mismo, es frustrante ya que no puedo trabajar.

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    Oct 13, 2026 1:11 PM UTC

    ​Hi @determined_Elixir154A  

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing. 

    I have checked your Adobe account linked to the Adobe ID you use in this community and found that you have an active Acrobat Premium plan via Apple. Please note that Acrobat Premium is a mobile-only subscription and does not extend to desktop/laptop devices. For more information, please check the help page  https://adobe.ly/4BbclHB  

    If you want to use the Acrobat services on the desktop, you may need to have Adobe Acrobat (Paid) or Acrobat Reader (Freeware) application. For more information, please check the help pages listed below:
    - https://adobe.ly/4iiLuBO 

    - https://adobe.ly/4jksN1z 

    Hope this will help. 

    Regards

    Amal

     

    Translate