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BeneWein
Participant
Aug 21, 2024 10:52 AM UTC
Question

Text of PDF disappeared on iPad-App Adobe Acrobat Pro

Recently the text of a PDF I was working on last weeks suddenly disappeared.

Now I see the marks I have made only, but not the text anymore, which just seems to be hidden.

 

I‘m using „Adobe Acrobat Pro“ on iPad Pro and iPhone. Same situation on both devices.

When I open that PDF with other Apps it‘s working without any problem and the text is visibel. Even when using Adobe Acrobat on PC the text of that PDF is visible including all marks.

 

How can I fix the problem?

    3 replies

    Amal.
    Amal.
    Legend
    Sep 18, 2024 4:54 AM UTC

    Hi there,

    I hope you're doing well.

    We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

    If you have any questions or face any issues, feel free to reach out.

     

    ~Amal

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    jthomas12
    Participating Frequently
    Jan 8, 2025 10:48 PM UTC

    I am also having a similar issue. Text disappears but images and other page design elements remain visible.

     

    I am using a a 9th Generation iPad running iPadOS 18.1.1 and Acrobat is version 24.12.05.

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    sprinklr-integration-user
    Inspiring
    Aug 21, 2024 11:04 AM UTC

    Hi @BeneWein

     

    Hope you are doing well

     

    Thank you for getting in touch with us. I wanted to let you know that we’ve already escalated this issue to our engineering team, who are currently working diligently to address it. We anticipate that a solution will be included in an upcoming update.

     

    We appreciate your patience and understanding as we work to resolve this. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

     

    ~Amal

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