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A
Anastasija30200182te4a
Participant
May 31, 2023
Question

The app is not working properly

  • May 31, 2023
  • 1 reply
  • 408 views

You have to work on it. The app is proposing me to subscribe ever time U'm trying to work with it, but I'm subscribed already a lot of times. It's going on the nerves. Please do something. 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 2, 2023

Hi @Anastasija30200182te4a,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

A
Anastasija30200182te4aAuthor
Participant
June 23, 2023
Hello dear Ladies and Gentlemen,

I tried to do everything what you told me to do but my app is still not
working properly.
I’m subscribed, but it’s not showing that I am. Honestly I don’t
understand what I paid my money for. I downloaded an app for work, but I
never can use it properly.
Please, do something about it.
With best regards,
Anastasija Zmaher.
S_S
Community Manager
S_SCommunity Manager
Community Manager
June 23, 2023

Hi @Anastasija30200182te4a,

 

Would you mind sharing more details about your subscription?

 

A screenshot of the below details would be great:

1. Receipt from Apple;

2. AppStore subscription details page;

3. Order ID of the subscription.

 

Look forward to hearing from you.

 

-Souvik

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