A

Anonymous

Answered

The cancellation

Forum|Forum|3 years ago
February 9, 2023
1 reply
472 views

Hi, i want to cancel my subscription, because i don't use this program. I have'd registered from two different accounts and didin't know. For one account I cancelled subscription and for another one not. Now if i want to cancel subscription I have to pay termination fee. Maybes it's possible to cancel my subscription without paying. I have'd wrote to you a email, but found out that this email it's not for clients questions. I will wait for your response. Thanks and have a great day 😇

Cancel subscription

This topic has been closed for replies.

Correct answer S_S

Hello @27752539,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Community Manager

Correct answer

Community Manager

Hello @27752539,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.