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dovidg96386032
Participant
May 28, 2023
Question

The document cannot be opened because it is corrupted or damaged - only using t Adobe app on Android

  • May 28, 2023
  • 1 reply
  • 249 views

For this particular file, no joy opening in Acrobat for Android. Other viewers/editors on Android work and Adobe desktop works. I have seen older threads about this, to which the response is generally, "make sure you are on there latest version." I am on the latest version 23.4.1.27228 as of now.

 

There same fine used to open without issues. Either a code change in Acrobat or in Android seems to have broken it. I have tried clearing cache / deleting all app data. I have also signed out and in, using multiple accounts.

 

I can't attach the file due to its size.

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 31, 2023

Hi @dovidg96386032,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you are using ( go to Profile-> About Acrobat);

2. The Android version you are using;

3. A screenshot of the error you see;

4. A sample to test.

 

Look forward to hearing from you.

 

-Souvik

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