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Marcel32255555le82
Participant
Sep 13, 2023 9:18 AM UTC
Question

The issue with the second saved file when send a copy isnt fixed with the update

Hallo, since weeks i have the problem when saving the file on my local storage on the iPad there is always a second file atteched with an ad for the mobile adobe reader. Since thia happend there where already 2 or more updates but no fix. I also reinstalled it without any changes. I have the latest update 23.08.01

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    3 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Sep 21, 2023 8:44 AM UTC

    Hi @Marcel32255555le82,

     

    Hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

     

    We have rolled out a new update with the fix for the issue.

     

    Please try and let us know if it is resolved.

     

    -Souvik

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    Marcel32255555le82Author
    Participant
    Oct 5, 2023 11:49 AM UTC

    Hello, no - the Problem isnt fixed. Since the update to 23.09.00 it worked all fine for a few days and today it started again to Save 2 files

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Oct 6, 2023 7:18 AM UTC

    Hi @Marcel32255555le82,

     

    We are aware of the issue, and the fix will be released soon.

     

    -Souvik

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