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Participant
October 15, 2026
Question

The name on my account is incorrect. I do not seem to have admin abilities in order to change it.

The USER name is not me. The email address is correct. I am unable to correct the USER name as it states I do not have administrative permission. 

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    October 16, 2026

    Hi @agile_Youth25f8

    I hope you are doing well, and thanks for reaching out. I understand how frustrating it is to see a name that isn’t yours on your account and not be able to correct it.

    Since this involves your account details, we can’t change them from the community forum. Here are two things you can check:

    • Sign in at account.adobe.com/profile. Under Account & Security, check whether the Change option is available next to your profile name. Please check the detailed steps here: Manage your Adobe account profile.
    • If the message about administrative permission appears there, it would help to know whether this account was set up through a school or workplace. In that case, the name may be managed by that organization’s administrator, who would need to update it.

    If the account is a personal one and you still can’t change the name, please reach out to our support team via chat so they can review the account directly: Adobe Support. 

     

    Regards

    Amal

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