The scanner feature no longer works.

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 Hi @klua 

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

What happens when you try to use the scanner feature? Do you get any error message? If yes, please share the screesnhot of the same for more clarity. A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

Have you started experiencing this issue recently after an update, or was it occurring earlier as well?

What is the version of the Adobe Scan and the OS (Android/Mac) you are using? Try updating the application to the latest version available on the App/Play store, reboot the device, and check.

You may also try to clear the App Cache as described below and see if that helps:

Android: Go to device settings > Apps > Adobe Scan > Storage > Clear App Cache and reboot the device once.
iOS: Open Settings >Tap General >Tap iPhone Storage> Scroll down and find the app in the list > tap it >Tap Offload App > Confirm by tapping Offload App again
Once done, reinstall the app from the App Store and check.
Note: Offloading will not remove your files.

Let us know how it goes. 

~Amal