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Participant
October 8, 2023
Question

"There aren't any files stored here"

  • October 8, 2023
  • 2 replies
  • 764 views

Hi everyone,

I have an ipad which I use to access adobe. Last night I uploaded some documents using my laptop and then I spent some time reading on the tablet. However, when I tried to access the same documents toady I found out there are no files whatsoever in the document cloud section. The circle in the middle of the screen keeps loading and if I slide down, it disappears and I get the following message "No document cloud files. There aren't any files stores here." I reinstalled the app and I used a different wifi but nothing changed. I can still access the files on my laptop and my Android phone. Is there an issue with apple devices? I've never seen this message before.

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2 replies

JR Boulay
Community Expert
Community Expert
October 8, 2023

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
S_S
Community Manager
Community Manager
October 10, 2023

Hi @Konstantinos327898677h7o,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

We were experiencing an outage of our cloud services, which might have impacted your login and file storage experience. Would you mind trying again now and letting us know if you are able to see the files on your account or not?

 

I checked the account details and the storage space still shows as occupied which means that the files are available on the cloud.

 

-Souvik

Participant
October 8, 2023

I forgot to mention that the ipad is running a rather old version of iOS, 12.5.7. Until yesterday everything was running smoothly though.