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ivank2018
ivank2018
Participant
June 20, 2018
Question

There is

  • June 20, 2018
  • 1 reply
  • 641 views

There seems to be a bug in the ios version of the Adobe Acrobat app on the phone. When I log in to select Document Cloud at the top, my files are no longer visible, but I can see my files on the web side, when I switch across the phone. When screens and portraits are displayed, you can see the process of quickly disappearing files, so I think this is a bug. I hope you can solve it, thank you.

locate.pngDocument_Clound.png

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 21, 2018

Hi Ivank,

As the files disappear, is it an issue only with the Document Cloud tab?

Please try once to reboot the device and check if you can view the files in the Document Cloud tab.

Also, try once to sign out of the application and close the application.

Then relaunch the application and sign- in with your Adobe ID.

Let us know how it goes.

Could you please let us know the make and model of your device?

Also, share the application and OS version installed on your mobile device.

We will be waiting for your response.

Regards,

Meenakshi

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